Refund Policy

SiloKeep's app is always free. Encrypted sync asks for a flat, once-a-year Venmo payment per group, and we keep the refund policy just as simple: 14 days, no questions asked.

New payments

If you send a payment and change your mind for any reason, message us within 14 days and we'll send it back in full via Venmo. Sync for the group stops once the refund is sent; everything your group created stays on your devices.

Next year's payment

Nothing renews automatically — there's no card on file and no subscription to cancel. Each year, sending the payment again (with your group's ID) is the only thing that extends sync; if you decide not to, sync simply pauses when the prior period ends, with a short grace window first. Requesting a refund of a payment you already sent still follows the 14-day window above.

How to request one

Email support@silokeep.com from the Venmo account you paid from, or with a screenshot of the payment — that's your proof of payment (there are no user accounts). Include your group's ID and the word "refund"; nothing else is required. Refunds are sent back via Venmo, typically within a few business days.