Support

Email support@silokeep.com and a human will get back to you — usually within one business day.

Support SiloKeep & refunds

The app is free; encrypted sync asks for a flat, once-a-year Venmo payment per group. There's no payment processor, no card on file, and no subscription to manage — after paying, send us your group's ID (shown in-app under Roster → Encrypted sync) and we'll mark it received by hand, usually within a day or two. See the Refund Policy for refunds. Since there's no license key or token to lose, there's nothing to recover here — your group's payment status follows its group ID, not anything you hold.

Lost your recovery phrase?

This is the one thing nobody can fix. Your recovery phrase (or a passkey) is the only way into your account — we hold no copy and no reset mechanism, by design. If you still have a signed-in device: open Account → "Show my phrase" and store it somewhere safe, or add a passkey. If you've lost the phrase, all passkeys, and every signed-in device, the account cannot be recovered — but a fellow group member can re-invite you to the group under a fresh account.

Something broken?

Describe what you did, what you expected, and what happened instead — screenshots help. Remember we can't see your data, so please include any error text you see; we can't look it up on a server, because there's nothing readable there.